![]() The platform leverages generative AI to provide voice and text automation for customer and employee interactions, resulting in lower operational costs. With Yellow.ai’s Dynamic Automation Platform (DAP), businesses can use conversational AI tools to create no-code solutions for automating repetitive tasks and processes. The platform allows businesses to connect bot users to human agents, run campaigns, manage bots on multiple channels, integrate with third-party applications, and measure bot performance. Yellow.ai is an online B2B platform that helps businesses create powerful AI-driven bots for customer support. You can use Azure OpenAI to generate surveys and feedback forms, Azure Text Analytics to analyze sentiment and emotion, Azure Speech to measure the accuracy and latency of speech recognition, and Azure OpenAI to measure the relevance and quality of natural language generation. To evaluate the effectiveness and impact of your virtual AI agent, you can measure and analyze various metrics, such as customer satisfaction, operational efficiency, and cost savings. Once you are satisfied with the performance and quality of your virtual AI agent, you can deploy it to your telephony infrastructure and start serving your customers. Test and deploy your virtual AI agent: You can use the Azure Bot Service to manage and monitor your virtual AI agent.Create your other AI functionalities: Depending on your business needs, you may also need to create other AI functionalities, such as Azure Cognitive Search, Document Intelligence, CLU, Question Answering, etc., to enhance the capabilities and functionalities of your virtual AI agent.There are already multiple such voices available for use, and more are on the way. The voice used in the demo above is one such voice. Additionally Azure Speech now also offers a suite of new super-realistic voices which are designed for conversations. You can also customize the voice and emotion of your virtual AI agent to suit your brand identity and customer preferences. ![]() You can synthesize natural and expressive voices in various languages and styles.
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